Please note that all personalised items require a production period between 4-6 weeks + standard delivery times. This could be longer depending on public holidays, demand, and some unexpected circumstances like the coronavirus crisis at the moment.
All personalised items are non-refundable.
If you are purchasing more products, it is best to buy them in a separate order.
Your customised charm takes time to create, but it's worth the wait when you're actually wearing it.
Please do not email us about the whereabouts of your order, unless the specified time frame has passed.